Technical Support Engineer

Job Description

Technological Innovations Group (TIG), Crestron’s exclusive sales agent, is currently looking for a Technical Support Engineer to help us meet our customer acquisition and revenue growth targets.

Are you a technical AV expert who loves to be challenged?

The Technical Support Technician is responsible for providing technical support for Crestron products and solutions. The role includes troubleshooting technical issues, assisting with system setup and commissioning, and supporting dealers and customers. The technician also helps with product demonstrations, training, and testing to ensure systems operate correctly.

Essential tasks:

• Provide expert technical support and troubleshooting assistance to customers, dealers, and partners regarding Crestron products and solutions.
• Diagnose and resolve hardware, software, and network-related issues in Crestron control systems and AV solutions.
• Assist with installation guidance, system configuration, and programming support for Crestron devices.
• Collaborate closely with sales, engineering, and product teams to address complex technical inquiries and escalate issues when necessary. 
• Develop and maintain detailed documentation, knowledge base articles, and technical guides for internal teams and end-users.
• Conduct product training sessions, CTI Training, Workshops, and webinars to enhance customer and partner technical proficiency.
• Monitor support tickets and customer feedback to identify recurring issues and propose product improvements.
• Stay updated with the latest Crestron technologies, software releases, and industry trends.
• Support pre-sales technical activities by providing expert advice on product capabilities and solution design.
• Participate in field support and troubleshooting for critical or complex deployments when required.
  
  

Job Requirements

• 5 years' experience minimum, experience in Audio-Visual programming. Crestron or other.
• Degree: National Diploma, Diploma in Information Technology, or Diploma in Computer Systems Engineering.
• Entry-level IT or AV certifications are advantageous: AVIXA, ...
• Fluent in English and Afrikaans.
• Living in South Africa Johannesburg.
• Basic understanding of AV equipment.
• Familiar with video conferencing platforms, A+, Microsoft, and Excel.
• Cabling and connectivity basics. 
• Good knowledge of Audio-Visual solutions. C# knowledge, design, and training.
• Willingness to travel and the ability to work effectively within a global team of professionals.
• Capable of thriving in a fast-paced environment, with a creative, responsible, and self-motivated approach to tasks.
• Having a commercial and technical mindset with a passion for our Crestron products, being open-minded, being a genuine team player, and being able to prioritize and manage time effectively.

Key Competencies

• Result Orientation: as part of a local sales team, you must be driven to achieve and exceed targets.
• Quality Focus: maintaining high standards in every aspect of the work.
• Interpersonal Skills: strong persuasiveness, adept at analyzing customer needs, and effective in negotiation.
  
  

What’s In It For You?

In exchange for your passion, talent, and expertise, you will join a high-tech, international company.
Our flexible and progressive work environment offers you a range of possibilities to take initiative and show responsibility. Your energy and commitment are therefore appreciated by an attractive and competitive salary with fringe benefits.

If you are ambitious, technically skilled, and ready to take your career to the next level, this opportunity is waiting for you!